Help

The questions that keep coming back, and their answers — written to be read once and settled.

• The code on your screen: how to activate your device

  On first launch, RSKTV Player Pro shows your device ID and a code. Here is what they are for and how to use them.

• Xtream or M3U: what’s the difference, which to choose

  Xtream needs a server address and credentials, M3U just a link. What that actually changes in day-to-day use.

• My programme guide is empty: why, and how to fill it

  An empty or shifted guide almost always comes from the source, not the player. The four causes, in order of frequency.

• Playback keeps stopping or won’t start: what to check, in order

  How to tell a network problem from a source problem in a couple of minutes — and stop looking in the wrong place.