Help

The questions that keep coming back, and their answers — written to be read once and settled.

• The code on your screen: how to activate your device

  On first launch, RSKTV Player Pro shows your device ID and a code. Here is what they are for and how to use them.

• Media server or M3U link: what’s the difference, which to choose

  A media server needs an address and credentials, an M3U link works on its own. What that actually changes in day-to-day use.

• My programme guide is empty: why, and how to fill it

  An empty or shifted guide almost always comes from the source, not the player. The four causes, in order of frequency.

• Playback keeps stopping or won’t start: what to check, in order

  How to tell a network problem from a source problem in a couple of minutes — and stop looking in the wrong place.

• Several playlists on the same TV

  Adding a second playlist, switching between them and choosing the one that opens at start-up. What happens when a playlist stops responding.

• Subtitles and audio language

  Changing the audio language or subtitles during playback, setting a default language, and understanding “unnamed” or missing tracks.

• Updating the app

  How RSKTV Player Pro updates on Android TV, Fire TV, Android, Samsung and LG, how to check your version, and how to unblock a stuck update.

• Parental controls

  Locking adult categories behind a PIN on Samsung, Android TV, Fire TV and Android, changing the code, and what to do if you forget it.

• Adding a programme guide (XMLTV link)

  Where to find your programme guide’s XMLTV link, where to enter it on Android TV, Fire TV and Android, and how it works on Samsung.

• Playing your own media and network streams

  Playing your own videos and network streams with an M3U playlist: what works, what the app does not do (USB, DLNA, tuners), and how to go about it.