Updating the app

On Android TV, Fire TV and Android, the app checks for new versions itself and offers to install them: no need to go back through Downloader. On Samsung and LG TVs, updates come through the TV’s store. An update touches neither your activation nor your playlists.

Checking your version and looking for an update

On Android TV, Google TV, Fire TV and Android phones:

1. Open Settings › Updates.
2. The installed version is shown, with the date of the last check.
3. Choose Check for updates. If a newer version exists, it is shown: choose Install now.
4. Android then opens its own window, where Cancel is preselected: move to Install before confirming.

Updates arrive on their own

You do not have to check yourself: when a new version is published, the app offers it on screen. Some are marked as required: they fix an important problem, so install them as soon as they appear.

Before installing, the app checks that the downloaded file is exactly the one we published. If it does not match — a damaged download, or one altered on the way — the installation is cancelled.

Samsung, LG and Apple TV

On these devices the app comes from the TV’s store or the App Store, which installs new versions itself. Keep automatic app updates turned on in the device settings to receive them without thinking about it.

If the update gets stuck

• “Not enough space”: the app tells you how many megabytes to free. Uninstall an app you no longer use, then try again.
• Permission requested: Android must allow RSKTV to install apps. Allow unknown apps for RSKTV in the TV settings, under Security, then try again.
• Download interrupted: check the connection, move the device closer to your Wi-Fi router, then start again.
• Nothing works: reinstall the app over the top, with the Downloader code 8864246 or from rsktv.com/downloads. Installing over the top keeps your settings.

Frequently asked questions